Refund policy

Return, Refund, Exchange, and Cancellation Policy

Cotton Frame offers a 7-day return policy, which means you have 7 days from the date your order is delivered to request an eligible return or exchange.

Return Eligibility

To be eligible for a return or exchange, the product must:

  • Be in the same condition in which it was received.
  • Be unworn, unused, unwashed, and undamaged.
  • Have all original product tags and the Cotton Frame hang tag attached.
  • Be returned in its original packaging.
  • Include the receipt, order confirmation, or other valid proof of purchase.

Important: If the product’s original hang tag has been removed, detached, cut, damaged, altered, or reattached, the product will not be eligible for a return, exchange, or refund.

No refund or exchange will be issued for a product returned without the original Cotton Frame hang tag attached.

Products showing signs of use, washing, stains, odors, damage, alteration, wear, hair, dirt, or any other indication of use will not be accepted.

How to Request a Return or Exchange

To request a return or exchange, contact us at sales@cottonframe.in within 7 days of receiving your order.

Please include:

  • Your order number.
  • The reason for the return or exchange.
  • Clear photographs or videos of the product.
  • Photographs showing that the original product tags and Cotton Frame hang tag are still attached.
  • An unboxing video, where available, for damaged, defective, missing, or incorrect product claims.

Approved returns must be sent to:

Plot No. 332/C, Akash Nagar,
Near Hanuman Mandir, Manewada,
Nagpur, Maharashtra – 440034

Do not send any product back without first receiving return approval from Cotton Frame.

Products returned without prior approval may not be accepted, and no refund or exchange will be issued.

If your return is approved, we will provide instructions explaining how and where to send your package.

Return Shipping Charges

For a voluntary return caused by a change of mind, incorrect size selection, personal preference, or any reason not attributable to Cotton Frame:

  • The customer will be responsible for the return shipping charges.
  • Original forward shipping charges are non-refundable.
  • Cash-on-delivery charges are non-refundable.
  • Any additional convenience, handling, or payment-related charges are non-refundable.
  • The cost of shipping the replacement product may also be payable by the customer in the case of an exchange.

Cotton Frame will bear or reimburse reasonable return shipping charges only when the product received is confirmed to be defective, damaged, incorrect, or materially different from the product ordered.

Advance Payment and Partial COD Orders

Certain cash-on-delivery orders may require an advance payment at the time the order is placed.

The advance payment confirms the order and may be used toward the order value, shipping charges, COD handling charges, or other charges clearly disclosed during checkout.

Cancellation Before Dispatch

A cancellation request may be accepted before the order has been processed or dispatched.

Where a cancellation is accepted before dispatch, the eligible advance payment will be refunded to the original payment method, subject to any non-refundable payment-processing charges disclosed at checkout.

Cancellation After Dispatch

Once an order has been dispatched, it cannot ordinarily be cancelled.

If a customer requests cancellation after dispatch, refuses delivery, remains unavailable for delivery, provides an incorrect or incomplete address, or otherwise causes the shipment to be returned to Cotton Frame, the order may be treated as a post-dispatch cancellation or return-to-origin order.

In such cases, Cotton Frame may deduct the following actual costs already incurred from the advance payment:

  • Forward shipping charges.
  • Cash-on-delivery processing or handling charges.
  • Return-to-origin or reverse shipping charges, where applicable.
  • Other courier charges directly incurred because of the failed or refused delivery.

Only the remaining balance of the advance payment, if any, will be eligible for refund.

If the applicable shipping, COD, and return-to-origin charges are equal to or greater than the advance payment, no refundable balance may remain.

These deductions will not apply where the cancellation or delivery failure was caused solely by Cotton Frame, such as dispatching an incorrect product or cancelling the accepted order for reasons within our control.

Cash-on-Delivery Orders and Returns

For customer-initiated returns of cash-on-delivery orders:

  • The COD charge is non-refundable.
  • Original shipping charges are non-refundable.
  • The customer must bear the return shipping charges.
  • Any approved refund will be limited to the refundable product value after applicable deductions.
  • Refunds for COD orders may be processed through bank transfer, UPI, store credit, or another method communicated by Cotton Frame.

COD and return shipping deductions will not apply where the return is approved because Cotton Frame supplied a defective, damaged, or incorrect product.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order immediately after delivery.

Contact us at sales@cottonframe.in within 48 hours of delivery if:

  • The product is defective.
  • The product was damaged during delivery.
  • You received the wrong product, size, or color.
  • An item is missing from your order.

Please provide:

  • Your order number.
  • Clear photographs of the shipping package and product.
  • Clear photographs showing the defect, damage, or incorrect item.
  • An unboxing video, where available.
  • Photographs of the shipping label and invoice.

We will review the request and provide an appropriate resolution, which may include replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

Where the claim is approved as an error attributable to Cotton Frame, the customer will not be responsible for reasonable return shipping, COD, or replacement shipping charges.

Non-Returnable Products

Returns and exchanges will not be accepted for:

  • Products with removed, detached, cut, damaged, altered, or reattached hang tags.
  • Worn, used, washed, stained, damaged, or altered products.
  • Products with odors, hair, dirt, or other signs of use.
  • Products without their original packaging.
  • Customized or personalized products.
  • Products purchased during clearance or final-sale promotions.
  • Gift cards.
  • Products returned after the 7-day return period.
  • Products sent back without prior return approval.
  • Products damaged because of improper use, washing, handling, or care.

Sale or promotional products may only be returned where the product is defective, damaged, or incorrectly supplied, subject to inspection and approval by Cotton Frame.

Size-Related Returns and Exchanges

Customers are responsible for reviewing the product description and size chart before placing an order.

For a return or exchange caused by an incorrect size selection:

  • The product must satisfy all return eligibility conditions.
  • The original product tags and Cotton Frame hang tag must remain attached.
  • The customer must bear the return shipping charges.
  • The customer may also be required to pay replacement shipping charges.
  • COD charges and original shipping charges are non-refundable.
  • The exchange is subject to product and size availability.

If the requested replacement size is unavailable, Cotton Frame may offer:

  • Another available size or product.
  • Store credit.
  • A refund of the eligible product value after applicable deductions.

Exchanges

To request an exchange, contact sales@cottonframe.in within 7 days of delivery.

An exchange will only be processed after:

  1. The exchange request has been approved.
  2. The original product has been received.
  3. The returned product has passed inspection.
  4. Any applicable shipping or reshipping charges have been paid.

An exchange is subject to stock availability.

Where appropriate, the quickest way to receive another product or size may be to return the original product after approval and place a separate order once the return has been accepted.

Return Inspection

All returned products will be inspected after they are received.

A return or exchange may be rejected if the product:

  • Does not meet the return eligibility requirements.
  • Has been worn, washed, used, damaged, or altered.
  • Has stains, odors, hair, dirt, or other signs of use.
  • Does not have the original product tags and Cotton Frame hang tag attached.
  • Is missing its original packaging or included accessories.
  • Was damaged because of improper packaging during return shipping.
  • Does not match the product originally supplied by Cotton Frame.

If a return is rejected after inspection:

  • No refund or exchange will be issued.
  • The customer may be responsible for the cost of sending the rejected product back.
  • The product may remain with Cotton Frame until the customer pays the applicable reshipping charges.

Refunds

We will notify you after receiving and inspecting your returned product.

If the refund is approved, it will be processed within 7–10 business days.

For prepaid orders, the approved refund will generally be processed to the original payment method.

For COD orders, the approved refund may be processed through bank transfer, UPI, store credit, or another available method communicated by Cotton Frame.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or UPI service.

Unless the return results from a confirmed error by Cotton Frame, the following charges are non-refundable:

  • Original shipping charges.
  • COD charges.
  • Return shipping charges.
  • Return-to-origin charges.
  • Convenience or handling charges.
  • Replacement shipping charges.
  • Other charges clearly disclosed during checkout.

For post-dispatch cancellations, refused deliveries, or return-to-origin orders involving an advance payment, actual shipping, COD, and courier charges may be deducted from the advance payment before the remaining eligible balance is refunded.

No refund will be issued if the original Cotton Frame hang tag has been removed, detached, cut, damaged, altered, or reattached.

If more than 15 business days have passed since your refund was approved, contact us at sales@cottonframe.in.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

To request cancellation, contact sales@cottonframe.in immediately with your order number.

Submitting a cancellation request does not guarantee cancellation. An order is considered cancelled only after Cotton Frame confirms the cancellation.

Once an order has been dispatched:

  • It cannot ordinarily be cancelled.
  • Refusing delivery may be treated as a post-dispatch cancellation.
  • Actual forward shipping, COD handling, and return-to-origin charges may be deducted from any advance payment.
  • Only the remaining eligible balance, if any, will be refunded.

If Cotton Frame cancels an accepted order before delivery for reasons within our control, the customer will receive a full refund of the amount paid for that order without shipping or COD deductions.

Contact Us

For return, exchange, cancellation, or refund questions, contact:

Email: sales@cottonframe.in
Brand: Cotton Frame
Return Address: Plot No. 332/C, Akash Nagar, Near Hanuman Mandir, Manewada, Nagpur, Maharashtra – 440034