Shipping policy

SHIPPING POLICY

Effective Date: 17-07-2026

Thank you for shopping with Cotton Frame. This Shipping Policy explains how orders placed through cottonframe.in are processed, shipped, delivered, and tracked.

Cotton Frame is a brand operated by Shree Enterprises.

1. SHIPPING COVERAGE

We currently ship orders within India only.

International shipping is not available at this time.

Delivery availability may depend on whether our courier partners provide service to your PIN code. We reserve the right to cancel an order if the delivery location is not serviceable.

If we are unable to deliver to your location, we will contact you using the email address or phone number provided with your order.

2. ORDER PROCESSING

Orders are processed after successful payment confirmation or, for eligible Cash on Delivery orders, after order verification.

Orders are generally processed on business days.

Business days do not include:

  • Sundays

  • Public holidays

  • Bank holidays

  • Days on which our warehouse or courier partners are not operating

Orders placed on Sundays or public holidays will generally begin processing on the next business day.

During sales, festivals, promotional campaigns, product launches, or periods of unusually high order volume, processing may take longer than usual.

3. ESTIMATED DELIVERY TIME

Our estimated delivery timeline is:

3–5 business days from order confirmation.

The delivery estimate begins after your order has been successfully confirmed.

Delivery to remote locations, restricted locations, or locations with limited courier connectivity may require additional time.

The estimated delivery timeline is not a guaranteed delivery date. Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Strikes or transportation disruptions

  • Government restrictions

  • Operational delays

  • Incorrect or incomplete delivery information

  • Customer unavailability

  • High order volumes

  • Serviceability limitations

We will make reasonable efforts to ensure your order is delivered as soon as possible.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight

  • Package size

  • Shipping method

  • Promotional offers

  • Courier availability

Free shipping may be offered on selected products, minimum order values, or during promotional campaigns. Any applicable free-shipping conditions will be displayed on our website or during checkout.

Shipping charges paid for an order are generally non-refundable unless:

  • The order is cancelled by Cotton Frame;

  • The product is lost during transit;

  • You receive a damaged, defective, or incorrect product; or

  • A refund is otherwise required under applicable law.

5. CASH ON DELIVERY

Cash on Delivery may be available for selected PIN codes and eligible orders.

Cash on Delivery availability will be shown during checkout.

We may contact you by phone, SMS, WhatsApp, or email to verify a Cash on Delivery order before it is processed.

We reserve the right to cancel:

  • Unverified Cash on Delivery orders;

  • Orders containing incorrect contact details;

  • Duplicate or suspicious orders;

  • Orders placed using incomplete addresses; or

  • Orders from customers with repeated delivery refusals.

Any applicable Cash on Delivery handling fee will be displayed during checkout.

6. ORDER TRACKING

Once your order has been shipped, tracking details may be sent to your registered:

  • Email address

  • Mobile number

  • SMS

  • WhatsApp number

Tracking information may take some time to become active after the courier collects the package.

You can use the tracking link or tracking number provided to check your shipment status.

If you have not received tracking information after your order has been shipped, contact us at:

sales@cottonframe.in

Please include your order number when contacting us.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Before placing your order, please verify:

  • Recipient’s full name

  • House, flat, or building number

  • Street or area name

  • Landmark

  • City

  • State

  • Correct PIN code

  • Active phone number

Cotton Frame will not be responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect, incomplete, or outdated information provided by the customer.

8. ADDRESS CHANGES

You may request an address change before the order has been processed or shipped.

Address changes are not guaranteed once an order has been packed, assigned to a courier, or dispatched.

To request an address change, contact us immediately at:

sales@cottonframe.in

Include your order number and complete corrected address.

Once an order has been shipped, the delivery address may not be changed.

9. DELIVERY ATTEMPTS

Our courier partner may contact you before attempting delivery.

Please ensure that:

  • Your registered phone number is active;

  • Someone is available to receive the package;

  • The delivery address is accessible; and

  • Any Cash on Delivery payment is ready, where applicable.

Courier partners may make more than one delivery attempt, depending on their operating procedures.

If delivery fails because the customer:

  • Was unavailable;

  • Did not answer courier calls;

  • Refused the package;

  • Provided an incorrect address;

  • Provided an incomplete address; or

  • Failed to make the required Cash on Delivery payment,

the package may be returned to us as Return to Origin.

10. RETURN-TO-ORIGIN ORDERS

A shipment may be returned to Cotton Frame when delivery cannot be completed.

For prepaid orders returned because of an incorrect address, customer unavailability, repeated failed delivery attempts, or delivery refusal, reasonable forward-shipping, return-shipping, or handling charges may be deducted from the refundable amount, where permitted by applicable law.

For Cash on Delivery orders returned because of customer refusal or repeated unavailability, we may restrict Cash on Delivery availability for future orders.

If you still require the product after it has been returned to us, you may be required to place a new prepaid order and pay any applicable shipping charges.

11. DELAYED SHIPMENTS

Occasionally, an order may take longer than the estimated 3–5 business-day delivery timeline.

If your tracking information has not been updated or the order is delayed, contact us at:

sales@cottonframe.in

Please include:

  • Your order number

  • Registered name

  • Registered phone number

  • Tracking number, where available

We will coordinate with the courier partner and provide you with available shipment information.

Courier investigations may require additional time.

12. LOST SHIPMENTS

A shipment will not be treated as lost solely because its tracking information has not recently updated.

Where a courier partner confirms that a prepaid shipment has been lost in transit, Cotton Frame will provide an appropriate resolution, which may include:

  • Sending a replacement product, subject to availability; or

  • Providing a refund to the original payment method.

The available resolution will be communicated after the courier investigation is completed.

13. DAMAGED OR TAMPERED PACKAGES

Please inspect the external condition of your package at the time of delivery.

If the package appears visibly opened, torn, crushed, wet, damaged, or tampered with, you may refuse delivery and contact us immediately.

If you accept a damaged or tampered package, record a clear unboxing video before opening it completely.

The video should clearly show:

  • The sealed package;

  • The shipping label;

  • All sides of the package;

  • The package being opened continuously; and

  • The product and any damage or missing items.

Report damaged, defective, missing, or incorrect products in accordance with our Return and Refund Policy.

Contact us at:

sales@cottonframe.in

Include your order number, photographs, and unboxing video.

14. INCORRECT OR MISSING PRODUCTS

If you receive:

  • The wrong product;

  • The wrong size or color;

  • A damaged product;

  • A defective product; or

  • An incomplete order,

contact us as soon as possible using sales@cottonframe.in.

Your request will be reviewed in accordance with our Return and Refund Policy.

Do not use, wash, alter, or remove the hang tag from an incorrect or damaged product while the issue is being reviewed.

15. ORDER CANCELLATION BEFORE SHIPPING

You may request cancellation before your order has been processed or shipped.

Cancellation requests are not guaranteed after the order has been:

  • Processed

  • Packed

  • Assigned to a courier

  • Dispatched

Once an order has shipped, it cannot ordinarily be cancelled. You may refuse delivery where permitted, but shipping or Return-to-Origin charges may apply when the cancellation is not caused by an error from Cotton Frame.

To request cancellation, contact:

sales@cottonframe.in

Include your order number and cancellation reason.

16. SHIPPING DURING SALES AND FESTIVALS

Delivery may require additional time during:

  • Major sales

  • Promotional events

  • Festivals

  • Public holidays

  • Product launches

  • Seasonal demand

  • Courier backlogs

The estimated delivery timeline displayed during checkout or communicated after ordering may be revised where such delays occur.

We appreciate your patience during high-volume periods.

17. MULTIPLE SHIPMENTS

Products from the same order may occasionally be shipped separately because of:

  • Product availability

  • Warehouse location

  • Package size

  • Operational requirements

  • Courier restrictions

You will not ordinarily be charged additional shipping fees solely because we divide one confirmed order into multiple shipments.

Separate tracking information may be issued for each package.

18. PRODUCT AVAILABILITY

All orders are subject to product availability.

If a product becomes unavailable after you place your order, we may:

  • Contact you regarding an alternative;

  • Ship the available products separately;

  • Cancel the unavailable product; or

  • Refund the amount paid for the unavailable product.

We will not substitute a materially different product without your consent.

19. CUSTOMER RESPONSIBILITIES

To help ensure successful delivery, customers must:

  • Provide accurate delivery information;

  • Provide an active phone number;

  • Monitor tracking updates;

  • Respond to courier communications;

  • Be available during delivery attempts;

  • Inspect the package upon delivery; and

  • Promptly report delivery-related problems.

Failure to fulfil these responsibilities may result in delays, failed delivery, or additional shipping charges.

20. CHANGES TO THIS SHIPPING POLICY

Cotton Frame may update this Shipping Policy to reflect changes in our:

  • Courier arrangements

  • Shipping charges

  • Delivery coverage

  • Operational procedures

  • Legal obligations

  • Business practices

The latest version will be published on this page with an updated effective date.

Changes will not unfairly reduce rights relating to orders already accepted before the updated policy became effective.

21. CONTACT INFORMATION

For shipping, tracking, or delivery-related questions, contact:

Legal Business Name: Shree Enterprises
Brand Name: Cotton Frame
Website: cottonframe.in
Email: sales@cottonframe.in