Terms of service

TERMS OF SERVICE

Effective Date: 17-07-2026

OVERVIEW

This website is operated by Shree Enterprises, operating under the brand name Cotton Frame. Throughout this websn Frame,” “we,” “us,” and “our” refer to Shree Enterprises and the Cotton Frame brand.

Cotton Frame operates this website and online store, including all related information, content, features, tools, products, and services offered to custoollectively referred to as the “Services.”

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer and sell our products to you.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on this website, govern your access to and use of our Services.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service and all applicable policies.

Please read these Terms carefully before using our Services. If you do not agree with these Terms or our Privacy Policy, you should not access or use our website or Services.

Nothing in these Terms is intended to limit or exclude any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and applicable e-commerce rules.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By using our Services, you confirm that you are at least 18 years old or have reached the age of majority applicable in your place of residence.

If you are under 18 years of age, you may use the Services only with the involvement, consent, and supervision of a parent or legal guardian.

To browse our website, create an account, or place an order, you may be required to provide information including your:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Other information reasonably required to process your order

You agree that all information provided by you is accurate, complete, current, and not misleading.

You are responsible for maintaining the confidentiality and security of your account credentials. You are also responsible for all activities conducted through your account.

You must notify us immediately at sales@cottonframe.in if you believe that your account has been accessed or used without authorization.

You may not transfer, sell, assign, license, or otherwise provide your account to another person.

We reserve the right to suspend or terminate accounts containing false, incomplete, fraudulent, abusive, or misleading information.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

Cotton Frame sells clothing, T-shirts, fashion products, accessories, and other products displayed on our website from time to time.

We make reasonable efforts to accurately display and describe our products, including their:

  • Colors

  • Designs

  • Sizes

  • Materials

  • Measurements

  • Features

  • Availability

  • Pricing

However, the actual color or appearance of a product may vary slightly because of lighting, photography, screen settings, device displays, manufacturing variations, or other technical factors.

Such minor differences will not ordinarily be considered a defect where the product otherwise matches its description.

Customers are responsible for reviewing the applicable product description, size chart, care instructions, and other product information before placing an order.

Measurements shown in our size chart may have reasonable manufacturing tolerances. Customers should select their size carefully based on the measurements displayed on the relevant product page.

We reserve the right to:

  • Change product descriptions or specifications

  • Correct product information

  • Limit available quantities

  • Discontinue products

  • Introduce new products

  • Restrict sales in certain locations

  • Refuse orders involving suspected misuse or unauthorized resale

Any material product changes will not affect an order already accepted by us unless we contact you and obtain your approval or provide an appropriate refund.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

Submitting an order does not automatically mean that the order has been accepted.

An order is considered accepted only when:

  1. We successfully receive or authorize the applicable payment;

  2. We verify the order information;

  3. The product is available; and

  4. We send you an order confirmation or dispatch confirmation.

We reserve the right to refuse, cancel, restrict, or place an order on hold for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud

  • Invalid or incomplete customer information

  • Payment failure

  • Delivery restrictions

  • Unusually large quantities

  • Suspected unauthorized resale

  • Breach of these Terms

  • Technical errors affecting the order

If we cancel an order after successfully receiving payment, we will initiate a refund to the original payment method in accordance with applicable law and our Refund Policy.

Please review your order carefully before submitting it. Changes or cancellations may not be possible after an order has been processed or shipped.

SECTION 4 — PERSONAL USE AND RESALE

Products purchased through our website are intended primarily for personal or household use.

You must not purchase our products for unauthorized commercial resale, export, duplication, counterfeiting, or any other commercial activity without our prior written permission.

We may cancel or restrict orders where we reasonably believe that products are being purchased for unauthorized resale or fraudulent purposes.

SECTION 5 — PRICES, TAXES, AND BILLING

All product prices displayed on our website are stated in Indian Rupees unless otherwise specified.

Prices, discounts, promotional offers, shipping charges, and product availability may change without prior notice.

The applicable price will generally be the price displayed when you submit your order, subject to correction of genuine technical or pricing errors.

Where applicable, prices may include Goods and Services Tax or other applicable taxes. Any additional shipping, handling, cash-on-delivery, or other charges will be shown before you complete your purchase.

You agree to provide accurate and complete billing, contact, and payment information.

You represent that:

  • You are authorized to use the selected payment method;

  • The information provided by you is accurate;

  • The payment method is valid;

  • Sufficient funds or credit are available; and

  • You will pay all charges applicable to your order.

We may use third-party payment gateways and service providers to process transactions. Cotton Frame does not directly store complete card information where payments are processed through an authorized payment provider.

Your use of a third-party payment service may also be subject to that service provider’s terms and privacy policy.

SECTION 6 — PROMOTIONS, DISCOUNTS, AND COUPONS

We may offer promotional codes, discount coupons, sale prices, bundles, or limited-time offers.

Unless otherwise stated:

  • Promotional offers cannot be combined;

  • Coupon codes must be used before the stated expiry date;

  • Discounts cannot be applied after an order is placed;

  • Offers may be limited to selected products or customers;

  • Promotional benefits have no cash value;

  • Discounts may be withdrawn if an order is cancelled or returned;

  • We may cancel a promotion affected by fraud, misuse, or technical error.

Additional terms displayed with a promotion will apply to that promotion.

If promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict.

SECTION 7 — PAYMENT

Payment may be accepted through the methods displayed during checkout, which may include:

  • Credit cards

  • Debit cards

  • UPI

  • Net banking

  • Wallets

  • Cash on delivery

  • Other supported payment methods

Available payment options may vary depending on your location, order amount, product, or payment provider.

All online payments are subject to verification and authorization by the relevant bank, card network, payment gateway, or payment provider.

We are not responsible for payment failures caused by:

  • Your bank

  • Your payment provider

  • Incorrect payment information

  • Insufficient funds

  • Network interruptions

  • Security restrictions

  • Third-party technical issues

If payment is deducted but the order is not confirmed, please contact us at sales@cottonframe.in with the payment reference details.

SECTION 8 — CASH-ON-DELIVERY ORDERS

Cash-on-delivery availability is subject to the delivery location, order value, courier availability, and our internal order verification procedures.

We may contact you to verify a cash-on-delivery order before processing it.

We reserve the right to cancel unverified, suspicious, incomplete, duplicate, or repeatedly refused cash-on-delivery orders.

Customers who repeatedly refuse, reject, or fail to accept legitimate deliveries may have cash-on-delivery access restricted for future orders.

Any cash-on-delivery handling charge displayed during checkout is generally non-refundable unless required by law or where the order was cancelled because of an error by Cotton Frame.

SECTION 9 — SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and timelines shown on our website are estimates and not guaranteed delivery commitments unless expressly stated otherwise.

Delivery may be delayed because of circumstances including:

  • Courier delays

  • Incorrect or incomplete addresses

  • Customer unavailability

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Strikes or transportation disruptions

  • Natural disasters

  • Operational issues

  • Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and a reachable phone number.

Cotton Frame will not be responsible for delays, failed delivery, or additional shipping charges caused by incorrect, incomplete, or outdated information supplied by the customer.

Please inspect the package and product promptly after delivery and report any damaged, defective, missing, or incorrect product within the period specified in our Return and Refund Policy.

Nothing in this section limits your rights where a product is lost, damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer law.

SECTION 10 — RETURNS, EXCHANGES, AND REFUNDS

All returns, exchanges, and refunds are governed by our Return and Refund Policy.

Cotton Frame generally provides a 7-day return request period, calculated from the date on which the product is delivered, subject to the eligibility requirements stated in our Return and Refund Policy.

To qualify for a return, the product must generally be:

  • Unworn

  • Unused

  • Unwashed

  • Undamaged

  • Unaltered

  • Free from stains, odors, dirt, or signs of use

  • Returned in its original packaging

  • Accompanied by proof of purchase

  • Returned with all original tags and hang tags attached

If the original hang tag has been removed, cut, detached, damaged, replaced, or altered, the product will not be eligible for return, exchange, or refund, except where applicable law requires otherwise.

No refund will be provided merely because a customer changed their mind after removing the original hang tag or using, wearing, washing, damaging, or altering the product.

Products sent back without prior return approval may not be accepted.

Customers should review the complete Return and Refund Policy before purchasing.

SECTION 11 — ORDER CANCELLATION

You may request cancellation by contacting us at sales@cottonframe.in.

Cancellation requests will only be accepted where the order has not already been processed, packed, handed to the courier, or shipped.

Once an order has been shipped, cancellation may not be possible. After delivery, the order will be governed by our Return and Refund Policy.

Cotton Frame may cancel an order because of:

  • Product unavailability

  • Payment problems

  • Pricing errors

  • Suspected fraud

  • Delivery restrictions

  • Incorrect customer details

  • Technical issues

  • Other legitimate operational reasons

Where we cancel a prepaid order, the payment will be refunded in accordance with applicable law and our Refund Policy.

SECTION 12 — INTELLECTUAL PROPERTY RIGHTS

All content available through the Cotton Frame website and Services, including:

  • The Cotton Frame name

  • Brand identity

  • Logos

  • Product designs

  • Artwork

  • Graphics

  • Photographs

  • Videos

  • Text

  • Product descriptions

  • Website design

  • Layout

  • Icons

  • Illustrations

  • Marketing materials

  • Audio

  • Software

  • Trademarks

  • Slogans

is owned by, licensed to, or lawfully used by Shree Enterprises, Cotton Frame, Shopify, or the applicable rights holder.

This content may be protected by copyright, trademark, design, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal and lawful shopping purposes.

Without our prior written permission, you must not:

  • Copy our product designs or artwork

  • Reproduce website content

  • Use our photographs or graphics

  • Download and commercially reuse our materials

  • Modify or create derivative works

  • Sell, license, or distribute our content

  • Use Cotton Frame branding

  • Register confusingly similar names or domains

  • Use our content for counterfeit or imitation products

  • Scrape or systematically extract website content

  • Use our content to train commercial artificial-intelligence systems

Unauthorized use may result in suspension of access and legal action.

“Shopify” and Shopify-related names, logos, and features belong to Shopify or its licensors.

SECTION 13 — PRODUCT REVIEWS, FEEDBACK, AND USER CONTENT

You may submit product reviews, photographs, suggestions, comments, messages, or other content collectively referred to as “User Content.”

By submitting User Content, you confirm that:

  • You created it or have permission to use it;

  • It is accurate and based on your genuine experience;

  • It does not violate any third-party rights;

  • It does not contain unlawful or misleading information;

  • It does not contain viruses or malicious code;

  • It does not include another person’s private information without permission.

You grant Cotton Frame a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, edit, adapt, publish, display, distribute, and promote submitted User Content in connection with our business and Services.

You remain responsible for your User Content.

We may remove or refuse User Content that is unlawful, fraudulent, misleading, abusive, offensive, defamatory, irrelevant, promotional, or in violation of these Terms.

We are not obligated to:

  • Publish every review;

  • Maintain User Content confidentially;

  • Pay compensation for User Content; or

  • Respond to submitted feedback.

SECTION 14 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to services, applications, integrations, or tools offered by third parties.

Such tools may include payment providers, delivery tracking services, analytics services, social-media integrations, or other optional functionality.

Unless expressly stated otherwise, these tools are provided by third parties and may be subject to separate terms and privacy policies.

Your use of third-party tools is at your discretion. Cotton Frame is not responsible for the independent acts, omissions, security practices, availability, or content of third-party service providers, except to the extent liability cannot legally be excluded.

SECTION 15 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the content, accuracy, security, availability, products, services, or practices of third-party websites.

Accessing a third-party website is at your discretion. You should review the applicable terms, privacy policy, and return or refund policy before completing a transaction with a third party.

Questions regarding third-party products or services should be directed to the relevant third party.

SECTION 16 — RELATIONSHIP WITH SHOPIFY

Cotton Frame’s online store is powered by Shopify, which provides the technology used to operate our e-commerce store.

However, products purchased from the Cotton Frame store are sold directly by Shree Enterprises, operating under the brand name Cotton Frame, and not by Shopify.

Shopify is not the seller, manufacturer, importer, dispatcher, or supplier of Cotton Frame products.

To the extent permitted by law, Shopify is not responsible for disputes, injuries, losses, refunds, product issues, delivery issues, or claims arising from purchases made directly from Cotton Frame.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded.

SECTION 17 — PRIVACY AND PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy.

By using our Services, you acknowledge that information may be collected, processed, stored, and shared with service providers as reasonably necessary to:

  • Process orders

  • Receive payments

  • Deliver products

  • Prevent fraud

  • Provide customer support

  • Improve our Services

  • Comply with legal obligations

  • Send marketing communications where permitted

Because our store is hosted by Shopify, certain information may be processed by Shopify and its authorized service providers.

Information may also be shared with payment gateways, courier partners, technology providers, analytics providers, and other service providers involved in operating our business.

Please review our Privacy Policy for complete information about how your personal information is handled.

SECTION 18 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, pricing errors, inaccuracies, omissions, or outdated information relating to:

  • Product descriptions

  • Product photographs

  • Sizes

  • Availability

  • Prices

  • Discounts

  • Shipping charges

  • Delivery timelines

  • Promotions

We reserve the right to correct such errors and update information.

If an error materially affects an order you have already placed, we may contact you to confirm whether you wish to proceed with the corrected information.

Where appropriate, we may cancel the affected order and provide a refund.

We will not use this section to avoid our obligations under applicable consumer law.

SECTION 19 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the website or Services:

  • For any unlawful, fraudulent, or malicious purpose;

  • To violate any law or regulation;

  • To infringe intellectual property rights;

  • To harass, threaten, abuse, defame, or harm another person;

  • To submit false or misleading information;

  • To impersonate another person or business;

  • To place fraudulent orders;

  • To misuse payment methods;

  • To interfere with website security;

  • To introduce malware, viruses, or harmful code;

  • To conduct unauthorized scraping or data extraction;

  • To send spam or unsolicited communications;

  • To attempt unauthorized access to accounts or systems;

  • To bypass security, authentication, rate limits, or access controls;

  • To reproduce or commercially exploit our Services;

  • To collect personal information about other users;

  • To use automated systems in a way that disrupts the website;

  • To place orders for prohibited resale or counterfeiting purposes.

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

SECTION 20 — SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend, restrict, or terminate your access to the Services where:

  • You breach these Terms;

  • You engage in fraudulent activity;

  • Your use creates a security risk;

  • Your conduct harms Cotton Frame, Shopify, or other users;

  • We are required to do so by law;

  • Continuing to provide access is no longer reasonably possible.

Termination will not affect any payment, liability, obligation, or right that arose before termination.

Provisions relating to intellectual property, liability, indemnification, governing law, and other provisions intended to survive will continue after termination.

SECTION 21 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to keep the Services accurate, secure, and available.

However, to the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted;

  • The website will be free from technical errors;

  • All information will always be completely current;

  • Every product will remain available;

  • Third-party services will always operate without interruption.

This disclaimer does not apply to statutory product guarantees, consumer rights, obligations relating to defective goods, or other rights that cannot lawfully be excluded.

SECTION 22 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Cotton Frame, Shree Enterprises, and their employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Services.

This may include loss of profits, business opportunities, data, reputation, or anticipated savings.

However, nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Willful misconduct;

  • Gross negligence where liability cannot be excluded;

  • Death or personal injury caused by negligence;

  • Defective products where liability applies by law;

  • Breach of statutory consumer rights;

  • Any other liability that cannot legally be excluded.

Where liability can lawfully be limited, our total liability relating to a specific order will ordinarily not exceed the amount paid by you for the product giving rise to the claim.

SECTION 23 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Cotton Frame and Shree Enterprises from third-party claims, losses, damages, liabilities, and reasonable expenses arising directly from:

  • Your unlawful use of the Services;

  • Your material breach of these Terms;

  • Your infringement of another person’s rights;

  • Fraudulent activity conducted through your account;

  • User Content submitted by you.

This obligation will not apply where a claim arises because of Cotton Frame’s own negligence, unlawful conduct, breach of contract, or violation of consumer law.

SECTION 24 — FORCE MAJEURE

Cotton Frame will not be responsible for a delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics or pandemics

  • Government restrictions

  • War or civil unrest

  • Strikes

  • Transportation disruptions

  • Courier interruptions

  • Internet or telecommunications failures

  • Payment network failures

  • Power failures

  • Other comparable events

We will make reasonable efforts to reduce the impact of such events and fulfil affected orders as soon as reasonably possible.

Where performance becomes impossible, we may cancel the affected order and issue an appropriate refund.

SECTION 25 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

SECTION 26 — WAIVER

Our failure to enforce any right or provision of these Terms will not constitute a permanent waiver of that right or provision.

Any waiver must be expressly provided by us in writing.

SECTION 27 — ENTIRE AGREEMENT

These Terms and the policies referenced on our website constitute the entire agreement between you and Cotton Frame concerning your use of the Services.

They replace prior communications or agreements concerning the same subject matter, except where otherwise expressly agreed in writing.

SECTION 28 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations as part of a business restructuring, transfer, merger, acquisition, or sale, subject to applicable law.

Any assignment will not reduce your statutory consumer rights.

SECTION 29 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreement through which we provide Services will be governed by the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes will be subject to the courts having jurisdiction over:

Nagpur, Maharashtra

Nothing in this section prevents a consumer from approaching an appropriate Consumer Commission or other authority having jurisdiction under applicable law.

SECTION 30 — GRIEVANCE REDRESSAL

For complaints, concerns, returns, refunds, or other service-related issues, contact our customer-support or grievance contact using the details below.

Grievance Officer: Yogita Gaikwad
Business: Shree Enterprises
Brand: Cotton Frame
Email: sales@cottonframe.in
Phone: 9970515162
Address: Plot No. 332/C, Akash Nagar, Near Hanuman Mandir, Manewada, Nagpur, Maharashtra - 440034
Working Hours: 09:00 AM TO 07:00 PM

Please include your order number, registered contact details, and a clear description of your concern.

We will acknowledge and address grievances within the timelines required under applicable law.

SECTION 31 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

  • Our Services

  • Our business practices

  • Applicable laws

  • Payment methods

  • Shipping procedures

  • Website functionality

  • Shopify platform requirements

The latest version will be posted on this page with an updated effective date.

Material changes will apply prospectively unless applicable law requires otherwise.

Your continued use of the Services after revised Terms become effective means that you accept the updated Terms.

SECTION 32 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Legal Business Name: Shree Enterprises
Trading/Brand Name: Cotton Frame
Website: cottonframe.in
Email: sales@cottonframe.in
Business Address: Plot No. 332/C, Akash Nagar, Near Hanuman Mandir, Manewada, Nagpur, Maharashtra - 440034
Business Phone Number: 9970515162
GSTIN: 27BKAPG6048M1ZY
Grievance Officer: Yogita Gaikwad